Getting started

• How it works

• Sky Show - All about the Sky Show subscriptions

• Sky Sport - Prices and content of subscriptions

• How to connect to the Sky App on my Smart TV?

• How to create an account from a mobile device?

See all 23 articles

Watching Sky

• How many video streams can I watch with my account at the same time?

• Can I access Sky.ch when I am abroad?

• How to change audio or subtitles language of a stream?

• Sky Show & Sky Store - Download to go

• Sky Sport - How to enjoy UHD?

See all 16 articles

Account & payment

• Which payment methods can I use?

• Find out how to update your payment methods

• How can I cancel my subscription?

• Sky Loyalty Discount

• Can I create a single Sky account to use Sky Sport, Sky Show or Sky Store?

See all 11 articles

Account and security

• How to Update My Email Address or Phone Number on Sky

• Password security policy

• Why should I give Sky my mobile phone number?

• What to do in case of suspicious or fraudulent activity on my Sky account?

• What should I do if I detect a suspicious device connected to my Sky account?

See all 6 articles

Troubleshooting

• What to do if I forget my password?

• I receive the error message "Your Sky account has reached the limit of simultaneous video streams"

• What can I do if I have issues streaming?

• Why is the video quality limited on Android OS (TV and mobile) and from the Sky.ch website?

See all 34 articles

Supported devices

• From which devices can I access Sky?

• I own a smartphone or a tablet, how can I install the Sky app?

• Sky TV-Stick - Installation & Configuration

• Sky TV-Stick - Remote control

See all 4 articles

Content catalog

• Sky Sport - Which languages are available for commentaries?

• Why are the offerings from Sky in Germany/Austria/UK different to the Sky App in Switzerland?

• Sky Show - Why do series or movies are no longer available on Sky Show?

See all 9 articles