👉 Before anything else, try restarting your WLAN-Router — it solves most common issues.
Follow these steps if you’re unable to connect to the internet through Sky Fiber:
👉 If you’re a new Sky Fiber customer
1. Check your activation confirmation
- You should have received an email from Sky Fiber confirming that your line is active (check your inbox and spam folder).
- → No email yet? Wait for it before installing your kit.
- → Email received? Continue to the next step.
2. Check your Sky Fiber kit installation
- Make sure all cables are properly connected and the WLAN-Router is powered on.
- You can follow the installation guide here.
- → If everything looks fine but you still have no connection, contact our Customer Service for a diagnostic.
3. Did you request an activation date in the future?
- If yes, you just need to wait until that date.
- → If your requested activation date has already passed and you still have no Internet, contact our Customer Service.
👉 If your Sky Fiber connection suddenly stopped working
1. Check your Sky Fiber kit setup
- A cable may have been accidentally disconnected — check the power supply, the Ethernet cable, and the optical fiber cable.
- Make sure everything matches the original installation setup.
2. Make sure your payments are up to date
- If not, check this FAQ: What happens if I don’t pay my subscription on time?
- If your payments are up to date, contact our Customer Service for further support.
👉 If you are using an Access-Point:
- Check that you have not connected the Access-Point instead of the WLAN-Router.
- → See how to distinguish a WLAN-Router from an Access-Point.