Articles in this section

Sky Fiber – Slow connection

👉 Before anything else, try restarting your WLAN-Router — it solves most common issues.

 

If your internet connection feels slow on one or several devices at home, follow these steps to identify the issue:

 

1. Run a speed test

You can use one of the following tools:

Make sure to note the “Download” value shown and go to step 2.

👍 Best practices for a reliable speed test

  1. Use a PC connected via Ethernet cable (LAN)
    • Connect it directly to the router with an Ethernet cable.
    • Disconnect all other devices from the network during the test.
  2. Use a proper Ethernet cable
    • Cat5e minimum, Cat6 recommended (like the one provided with the TP-Link).
    • ⚠️ If the TP-Link cable is already used to connect the router to the ONT, use an other Cat6 cable for your PC.
  3. If testing via Wi-Fi (WLAN)
    • Disconnect all other devices from the Wi-Fi.
    • Run the test within 5 meters of the router, with no obstacles.
    • Use a recent device that supports high-speed connections.

 

2. Analyze the results

a. If the test was done via LAN (Ethernet cable):

  • Below 800 Mbit/s: contact Sky Customer Service for further diagnostics
  • Between 800 Mbit/s and 2.5 Gbit/s: your speed is normal ✅

b. If the test was done via WLAN (Wi-Fi):

  • Less than 300 Mbit/s: slow speed ⚠
    • Check and optimize factors that affect Wi-Fi speed (Step 3).
    • Check if your device supports higher speeds.
    • Repeat the test within 5 meters of the WLAN-Router.
    • Try using another device that supports high-speed connections,
    • If speeds remain low → contact Sky Customer Service.
  • Between 300 and 600 Mbit/s: decent speed depending on the device and distance from WLAN-Router:
    • Repeat the test within 5 meters
    • Try using a more recent device
    • If no improvement → contact Sky Customer Service.
  • Above 600 Mbit/s: excellent Wi-Fi speed ✅

 

3. Check factors that may affect your Wi-Fi speed

  • Distance from the router (ideally in the same room, between 2 and 5 meters).
  • Obstacles like walls or furniture between the router and the device.
  • Router placement (avoid placing it on the floor or in a corner).
  • Nearby Wi-Fi networks.
  • Interference sources: microwaves, baby monitors, Bluetooth speakers, radios…
  • Active VPN or proxy connections.
  • Too many connected devices using heavy bandwidth at the same time.

👍 If you notice slow speeds far from the router or with obstacles in between, consider installing an Access-Point to extend your Wi-Fi coverage. More info here.