Facing interruption while streaming?
If you experience interruptions or disruptions while streaming, please try the following troubleshooting steps (one after the other if one does not produce the desired result):
- Check if your device is compatible: on which devices can I use Sky?
- Ensure that your Sky application is up to date. If necessary, perform an update and try again.
- Disconnect your device from the power supply for at least 10 seconds, then try again.
- Remove the Sky application from your device, reinstall it, then try again.
We hope these steps have helped you. If the problem persists, feel free to contact our customer support team. We're here to assist you and ensure that your experience with Sky is as smooth as possible.
Facing low-quality streaming?
Ensure your Internet connection boasts a minimum download speed of 5Mbps. For Full HD streaming, aim for over 10Mbps.
If your speed checks out but quality remains poor, try these at-home fixes:
- Connect your device directly to the modem via Ethernet cable.
- If direct connection isn't feasible, relocate the modem closer to your device.
- Update or reinstall your app to the latest version, whether on TV, mobile, or tablet.
- For issues like video stuttering or motion blur, consider disabling motion settings on your TV. (these may include Tru Motion, MotionFlow, or Auto Motion Plus.)
For more information: