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  1. Sky Help-Center
  2. Streaming (Sky Sport, Sky Show, Sky Store)
  3. Troubleshooting

Troubleshooting

  • What to do if I forget my password?
  • I receive the error message "Your Sky account has reached the limit of simultaneous video streams"
  • What can I do if I have issues streaming?
  • Why is video quality limited on Android and the Sky.ch website?
  • What to do if you encounter an "Incorrect credentials" error when using "Apple Sign In"?
  • Why am I unable to stream from my phone or tablet?
  • What to do in case of "Error Launching your Stream" message?
  • What to do in case of "DRM_RESTRICTED_OUTPUT" Error?
  • Error when launching blue Sport content: geographical restriction
  • I am receiving the error "Houston, we have a problem", what should I do?
  • Resolving the "Oops! Problem on the horizon..." message on Sky app on Android TV/Box or Sky TV-Stick
  • What to do if you see the error message about "ExoPlayer Android"?
  • Troubleshooting in case of error 400
  • Sky Show & Sky Store - What to do in case of audio issues with 5.1 audio?
  • Sky mobile application doesn't update
  • Sky Show - How to add a premium pass from a mobile?
  • Sky Show - How to add a standard pass from a mobile?
  • Sky Show - How to add a light pass from a mobile?
  • Sky Sport - How to add a Sky Sport pass from a mobile?
  • Sky Sport - How to add a blue Sport pass from a mobile?
  • Sky Sport - How to add a MySports pass from a mobile?
  • Sky Sport - How to add a DAZN pass from a mobile?
  • Sky Store - How to rent or purchase a content from a mobile?
  • Sky Show - Why can't I see Sky Show in my app?
  • Content doesn't start at the scheduled time: what should I do?
  • Jerky or choppy image on my Samsung TV
  • Jerky or choppy image on my LG TV
  • Jerky or choppy image on my Philips Android TV
  • Jerky or choppy image on my Sony Android TV
  • I am already Sky customer in Germany or Austria: why can't I use my account in Switzerland?
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