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  1. Sky Help-Center
  2. Troubleshooting

Troubleshooting

  • What happens if my account is already connected to 4 devices?
  • I receive the error message "Your Sky account has reached the limit of simultaneous video streams"
  • What to do if you forget your password?
  • What can I do if I have issues streaming?
  • Why is the video quality limited on Android OS (TV and mobile) and from the Sky.ch website?
  • Sky Sport - How to add a Sky Sport pass from a mobile?
  • Sky Sport - How to add a blue Sport pass from a mobile?
  • Sky Sport - How to add a MySports pass from a mobile?
  • Sky Show - How to add Entertainment pass from a mobile?
  • Sky Show - How to add Cinema pass from a mobile?
  • Sky Store - How to rent or purchase a content from a mobile?
  • Sky Show - Why can't I see Sky Show in my app?
  • Sky Show & Sky Store - What to do in case of audio issues with 5.1 audio?
  • Sky Show - What do I have to do to update content?
  • Resolving the "Oops! Problem on the horizon..." message on Sky app on Android TV/Box or Sky TV-Stick
  • Jerky or choppy image on my Samsung TV
  • Jerky or choppy image on my LG TV
  • Jerky or choppy image on my Philips Android TV
  • Jerky or choppy image on my Sony Android TV
  • "DRM_RESTRICTED_OUTPUT" Error
  • Error when launching blue Sport content: geographical restriction
  • The mobile application doesn't update
  • Sky TV-Stick - How can I download other applications to my Sky TV-Stick?
  • Sky TV-Stick - I'm having problems
  • Sky TV-Stick - I want to return my Sky TV-Stick, what are the return conditions?
  • Sky TV-Stick - Why can't I find Netflix?
  • Sky TV-Stick - The Sky App doesn't launch?
  • Sky TV-Stick - How can I connect with Zattoo?
  • Sky TV-Stick - How can I activate replay / catch up on Zattoo?
  • Sky TV-Stick - Zattoo FAQ
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