Troubleshooting
- What to do if I forget my password?
- I receive the error message "Your Sky account has reached the limit of simultaneous video streams"
- What can I do if I have issues streaming?
- Why is video quality limited on Android and the Sky.ch website?
- I already bought my Pass but I can’t watch
- Error 403: content blocked due to geo-restrictions
- Error 403: connection via VPN or hosted IP
- Error 403: too many requests sent
- Error 403: request rejected by the security system
- Error 403: device blocked
- Error 403: general security error
- Video playback error codes by device
- Video playback error codes: list 1
- Video playback error codes: list 2
- Video playback error codes: list 3
- What to do if you encounter an "Incorrect credentials" error when using "Apple Sign In"?
- Why am I unable to stream from my phone or tablet?
- What to do in case of "Error Launching your Stream" message?
- What to do in case of "DRM_RESTRICTED_OUTPUT" Error?
- Troubleshooting in case of error 400
- Sky Sport - Error message “Request failed with status code 500” on Samsung Smart TV
- Error when launching blue Sport content: geographical restriction
- I am receiving the error "Houston, we have a problem", what should I do?
- Resolving the "Oops! Problem on the horizon..." message on Sky app on Android TV/Box or Sky TV-Stick
- What to do if you see the error message about "ExoPlayer Android"?
- Sky Show & Sky Store - What to do in case of audio issues with 5.1 audio?
- Sky mobile application doesn't update
- Sky Show - How to add a premium pass from a mobile?
- Sky Show - How to add a standard pass from a mobile?
- Sky Show - How to add a light pass from a mobile?