Troubleshooting
- What to do if I forget my password?
- I receive the error message "Your Sky account has reached the limit of simultaneous video streams"
- What can I do if I have issues streaming?
- Why is video quality limited on Android and the Sky.ch website?
- What to do if you encounter an "Incorrect credentials" error when using "Apple Sign In"?
- Why am I unable to stream from my phone or tablet?
- What to do in case of "Error Launching your Stream" message?
- What to do in case of "DRM_RESTRICTED_OUTPUT" Error?
- Error when launching blue Sport content: geographical restriction
- I am receiving the error "Houston, we have a problem", what should I do?
- Resolving the "Oops! Problem on the horizon..." message on Sky app on Android TV/Box or Sky TV-Stick
- What to do if you see the error message about "ExoPlayer Android"?
- Troubleshooting in case of error 400
- Sky Show & Sky Store - What to do in case of audio issues with 5.1 audio?
- Sky mobile application doesn't update
- Sky Show - How to add a premium pass from a mobile?
- Sky Show - How to add a standard pass from a mobile?
- Sky Show - How to add a light pass from a mobile?
- Sky Sport - How to add a Sky Sport pass from a mobile?
- Sky Sport - How to add a blue Sport pass from a mobile?
- Sky Sport - How to add a MySports pass from a mobile?
- Sky Sport - How to add a DAZN pass from a mobile?
- Sky Store - How to rent or purchase a content from a mobile?
- Sky Show - Why can't I see Sky Show in my app?
- Content doesn't start at the scheduled time: what should I do?
- Jerky or choppy image on my Samsung TV
- Jerky or choppy image on my LG TV
- Jerky or choppy image on my Philips Android TV
- Jerky or choppy image on my Sony Android TV
- I am already Sky customer in Germany or Austria: why can't I use my account in Switzerland?