Resolving the "Oops! Problem on the horizon..." message on Sky app on Android TV/Box or Sky TV-Stick

Why am I seeing the "Oops! Problem on the horizon..." message on the Sky app on my TV?

If you encounter this message on the Sky app on your TV, it means your device is using an outdated version of the application. Please follow the steps below to resolve this issue.

How can I update Sky app on Android TV devices?

Here are the steps to update Sky app on Android TV devices:

1. Check your Gmail Account connection:

   • Navigate to your TV menu and open "Settings". 
   • Ensure that your Gmail account is properly connected to your Android TV under "Accounts & Sign-in".

2. Update your TV's Android version:

   • Verify if your TV has the latest Android version installed. If not, update your TV by following this path: "Settings" / "Device Preferences" / "About" / "System update".

3. Completely uninstall the old Sky app:

   • Go to "Settings" > "Apps" and select the Sky app.
   • Choose "Disable" and confirm by pressing "OK".
   • Then, within the Sky app menu, select "Clear data" and confirm by pressing "OK".
   • Also, select "Force stop" and confirm by pressing "OK".

4. Clear Google Play Store data:

   • Go back to "Settings" > "All apps" on your TV and select "Google Play Store".
   • Choose "Clear data" and confirm by pressing "OK"
   • Also, select "Force stop" and confirm by pressing "OK".

5. Install the new Sky app:

   • From your TV's main page, select "Google Play Store".
   • Search for the keyword "sky" and select the Sky app icon.
   • Choose "Enable," then select "Update".
   • Finally, press "Open".

Congratulations! You can now enjoy the new Sky app on your TV.

If you encounter further issues or have additional questions, please don't hesitate to contact us for assistance. Enjoy your streaming experience with Sky.