What is Android's ExoPlayer?
Android's ExoPlayer is a media player developed by Google, used for video playback in the Sky app on Android phones, tablets, and TVs (e.g., Sony, Philips, Android boxes, etc.).
What to do if you see the error message mentioning "com.google.android.exoplayer..."?
If you encounter an error of this type, here are some steps you can take to resolve the issue:
- Reinstall the app or update the Sky app: reinstalling the app can help resolve these issues. Also, ensure that you have the latest version of the Sky application installed on your device.
- Check network connectivity: ensure that your device has a stable internet connection. Use an Ethernet cable for a more stable internet connection if possible.
- Try other networks: if possible, try connecting to another network (e.g., switch from Wi-Fi to mobile data, or vice versa). This will help determine if the problem is specific to your current network or if it is a more widespread issue.
- Restart the device: restarting the device can resolve temporary network issues or remove any background processes that may interfere with the application's functionality.
If you have any further questions or other issues, feel free to contact our customer support team. We're here to help.