Why am I unable to stream from my phone or tablet?

Why can't I play videos from my phone or tablet?

You may be trying to stream from the Sky.ch website on your phone or tablet. Note that Sky does not allow video playback from a mobile web browser. To fully enjoy our streaming service, use the dedicated Sky app.

How can I stream from my phone or tablet?

To stream from your phone or tablet, download the Sky mobile app. Here are the links to install it: how can I install the Sky app?

What should I do if I'm already on the Sky mobile app but still can't stream?

If you're already on the Sky mobile app but still experiencing streaming issues, try the following solutions:

1. Check if you have an active pass that allows you to view this content. You can check this information under "My account". If not, purchase a pass:
   1. Sky Show - How to add Entertainment pass from a mobile?
   2. Sky Show - How to add Cinema pass from a mobile?
   3. Sky Sport - How to add a Sky Sport pass from a mobile?
   4. Sky Sport - How to add a blue Sport pass from a mobile?
   5. Sky Sport - How to add a MySports pass from a mobile?
   6. Sky Sport - How to add a DAZN pass from a mobile?
2. Reinstall the app or update the Sky app: reinstalling the app can help resolve these issues. Also, ensure that you have the latest version of the Sky application installed on your device.
3. Restart the device: restarting the device can resolve temporary network issues or remove any background processes that may interfere with the application's functionality.

If you have any further questions or other issues, feel free to contact our customer support team. We're here to help.