Quick and easy assistance
by providing your mobile phone number, you enable our customer service team to contact you quickly and efficiently if necessary. This guarantees more direct and personalised assistance to solve your problems or answer your questions.
Simplified password reset
If you forget your password, providing your mobile phone number allows Sky to send you a reset code by SMS. This makes the account recovery process more convenient and secure, allowing you to regain access to your account quickly.
Secure identification
Your phone number is also used to reliably authenticate your identity. This ensures that you are the account holder in case of doubt or for any action requiring verification of your identity.
How is my telephone number used and protected by Sky?
Your telephone number is used strictly for your Sky experience. It is stored securely and is not shared with third parties without your consent. The confidentiality and security of your data is a priority for us.
How do I add or change my phone number on my Sky account?
For the moment, simply contact Sky Customer Services here: online form.