If you see an unknown or suspicious device connected to your Sky account, we recommend you follow these simple steps to keep your account safe:
1. Log in to your Sky account:
Go to "My Account" on our website and log in using your credentials.
2. Check your connected devices:
In the "My Devices" section, you'll see a list of all the devices associated with your account.
3. Identify the suspect device:
Look for the device you don't recognise or think is suspicious. It could be an unauthorised device with access to your account.
4. Delete the device:
To delete this suspicious device, all you have to do is click on the "Delete device" option next to the device in question. This will immediately disconnect the unwanted device from your Sky account.
How can I increase the security of my Sky account?
If a suspect device has accessed your account, consider changing your password to further secure your account.
What should I do if I can't remove the suspect device?
If you have any problems deleting a device or if you have any concerns about the security of your account, please contact our customer service team immediately:
- by phone: 0800 700 820 (free number)
- by our online form.
We're here to help and keep your Sky streaming experience safe.