If you notice any unusual, suspicious, or potentially fraudulent activity on your Sky account, we strongly recommend taking the following steps:
Contact our Customer Service:
- by phone at 0800 700 820 (free number).
- via our online form.
How can I recognize suspicious activity?
Here are a few signs that might indicate unauthorized activity on your Sky account:
- logins from unknown devices.
- unauthorized changes in your account settings or preferences.
- purchases or content viewing activities that you haven’t initiated.
What other security measures can I take?
In addition to contacting our Customer Service to report any suspicious activity, here are some recommendations to secure your account:
- immediately change your password.
- review and remove unknown or unauthorized devices.