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Sky Mobile - Protection and abusive calls

Does Sky Mobile protect you from unsolicited marketing calls?

Yes — you're protected by default from unsolicited marketing calls.
By activating the unwanted advertising filter, you're protected in the best possible way, although some calls may still get through.

If you actually want to receive marketing calls, you can deactivate the filter:
→ Go to My Account → Subscriptions → Options
→ Select "Authorize marketing calls" 

 

How are users under the age of 16 protected?

If you're under 16, all value-added services are automatically blocked.
These services cannot be unblocked — not even by the account owner.

 

How can you protect yourself against fraudulent communications (Spoofing, Phishing, scam calls)?

  • Don’t answer calls from unknown numbers.

  • Block unknown and unwanted calls.

  • Never share personal or financial information in response to an incoming call.

  • Avoid publishing your mobile number on websites or forms unless absolutely necessary.

  • Don’t call back suspicious numbers or those that hang up immediately.

  • Be cautious even if the caller knows your personal details — this info may be public (e.g. social media).

  • Sky Mobile protects you from unsolicited calls and from spoofed number calls by telemarketing companies.

 

How are telemarketing calls blocked by Sky Mobile?

🔒 More likely to be blocked:

  • Calls with a masked number or invalid number format.

  • Telemarketing calls to numbers listed with an advertising star (*) on local.ch.

  • Repeated calls to the same number (multiple times a day).

  • Calls made at inappropriate hours (before 08:00, after 20:30, or on weekends).

✅ Less likely to be blocked:

  • Callers who are members of Callnet.ch and follow good practices.

  • Calls from reputable polling institutes.

  • Calls from government or administrative bodies.

  • Calls from companies reaching their own clients, not using the same numbers as telemarketing services.

🧭 Recommendations to Swiss call centres:

  • Join Callnet.ch and sign the Code of Honour:

  • Ask to be added to the FAIRLIST to avoid your number getting blocked:

 

Where can you report unwanted marketing calls?

If you receive unwanted marketing calls, report them:
→ via our contact form.
→ or call us on 0800 700 804

 

Where can you get info about blocked calls you think shouldn’t have been blocked?

If a call was blocked and you believe it should have been allowed, let us know:
→ via our contact form.
→ or call us on 0800 700 804