The cancellation terms depend on the type of contract you have chosen.
No-commitment contract
- You can cancel your subscription at any time without any fees by giving one month’s notice.
Contract with a 12-month commitment
- You can cancel your subscription at any time by giving one month’s notice.
- If the cancellation takes effect before the end of the minimum 12-month contract period, you will be charged an early cancellation fee of *CHF 100.–.
- From the 13th month onwards, your subscription automatically continues without a commitment. You can then cancel it without any fees, subject to a one-month notice period.
Cancellation due to non-payment
- If you fail to pay your Sky Fiber invoice on time and ignore the reminders sent by email and/or SMS, Sky may cancel your subscription. If the cancellation takes effect during your 12-month commitment period, a *CHF 100.– fee will also apply.
*This fee covers part of the technical and administrative costs associated with activating and deactivating your fibre line.