The cancellation terms depend on the type of contract you have chosen.
No-commitment contract
- No cancellation fees apply. However, you must give one month’s notice.
Contract with a 12-month commitment
- If you cancel your subscription before the end of the minimum 12-month contract period, you will be charged an early cancellation fee of CHF 100.–.
To cancel your subscription at the end of this minimum period, you must submit your request at least one month before it expires.
From the 13th month onwards, your subscription automatically continues without a commitment. You can then cancel it without any fees by giving one month’s notice.
Cancellation due to non-payment
- If you fail to pay your Sky Fiber invoice on time and ignore the reminders sent by email and/or SMS, Sky may cancel your subscription. If the cancellation occurs during your 12-month commitment period, a CHF 100.– fee will also apply.
These fees cover part of the technical and administrative costs associated with activating and deactivating your fibre line.