Issue |
Possible Reason |
Solution |
| No display after powered on |
The power cord is not connected or the outlet is not powered | Connect the power plug and ensure the voltage of the socket is normal. |
| TV with images without Sound |
1. Sky TV-Stick is in MUTE state 2.Volume is too low |
1.Please press MUTE button to restore volume. 2.Turn up the volume |
| Fail to connect the network |
Wi-Fi closed or the signal is too weak | Please restart the Wi-Fi or adjust the position of the router |
| Remote failure |
1. Remot is not paired correctly to the Sky TV-Stick 2. Remote has low battery 3.Remote is broken |
1. Please follow Pairing Process 2. Please change batteries 3. Please send it to the local maintenance station for checking |