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Sky Mobile – Everything you need to know about eSIMs

What is an eSIM?

An eSIM is a built-in digital SIM that eliminates the need for a physical SIM card. Integrated directly into devices like smartphones, tablets, smartwatches, and IoT gadgets, it enables users to activate and switch between mobile carriers seamlessly, offering greater flexibility and convenience.

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Choose your preferred SIM type for your plan.

With Sky Mobile, you have the flexibility to choose between a physical SIM or an eSIM, offering you a seamless mobile experience. Having an eSIM gives you, for example, the possibility to use two phone numbers on the same smartphone and effortlessly switch between your professional and personal lines. When you use an eSIM, you dont have to worry about inserting or removing your SIM card, and it is even more secure as you can remotely deactivate it in case of losing it or being stolen.

 

Why choose an eSIM?

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Flexibility

Use two numbers on one smartphone and switch easily between work and personal lines.

Simplicity

Enjoy fast activation after you receive your eSIM voucher via post – get connected instantly!

Sustainability

Reduces environmental impact by eliminating the need for plastic SIM cards.

 

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How to activate?

After you receive your eSIM voucher with your eSIM QR code via post, ensure that your device has an active internet connection. You can connect via Wi-Fi or use mobile data if a Nano SIM is still active in your device. This internet access is essential for downloading the eSIM profile onto your device. If you are switching from a Nano SIM to an eSIM, remember to remove the deactivated Nano SIM. Keeping the inactive Nano SIM in the device may cause your device to attempt to connect to the Sky Mobile network using the deactivated SIM, which will not work. The activated eSIM can be downloaded over a Wi-Fi network for a seamless set-up.

 

 

Do I need a SIM PIN for my eSIM?

By default, the SIM PIN is deactivated on the eSIM. However, it can be reactivated if necessary. You will find the PIN on the eSIM profile voucher. You can activate the PIN in the device settings. The PIN can be changed after you have entered it for the first time.

 

How do I sell or give away an eSIM device?

If you wish to sell or give away an eSIM device, reset all the device settings. This will delete the eSIM profile.

  • Open the settings on your device.
  • Select “General” > “Reset” and click “Delete settings & contents”.

 

How do I use the dual SIM function on Apple devices with an eSIM?

For information about how to use the dual SIM function on an iPhone please refer to the Apple support page.

 

How does WhatsApp work with the eSIM or dual SIM function?

WhatsApp works in the same way with the eSIM as it does with a conventional SIM card. However, if WhatsApp is used with a dual SIM, you can only register and use one telephone number for WhatsApp on the device.

 

Can I use an eSIM and a physical SIM at the same time?

In most cases this is possible. For a complete answer please refer to your smartphone user manual.

 

Can I have multiple eSIMs on one device?

In most cases this is possible. For a complete answer please refer to your smartphone user manual.