Why do I have a jerky or choppy image on my Sony Android TV when using the Sky streaming service?
If you're experiencing issues with a jerky or choppy image while streaming Sky on your Android TV, it might be due to certain default television settings that alter the frames per second of the stream.
How to fix jerky or choppy image on my Android TV:
To resolve this problem, we recommend to adjust the picture settings in your TV's menu. Follow the steps below to disable the automatic image enhancement settings on a Sony Android TV.
Adjusting Picture Settings:
Please note: the exact names of menus and options may vary based on your Android TV model and software version.
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Turn on your TV and access the main menu using your TV remote: "Home" button.
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Select "Settings".
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Select "Display & Sound" menu and open "Picture".
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Inside the picture menu:
- Ensure that the "Picture mode" is set to "Standard".
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Desactivate Automatic help options:
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"Clarity": Off for every features
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"Motion" > "Motion Motionflow" and "CineMotion": Off
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Configuration completed: exit the settings menu and return to watching TV.
If the issue continues even after following these steps, please contact Sky's technical support or Sony customer service for further assistance.