Why do I have a jerky or choppy image on my Samsung TV when using the Sky streaming service?
If you're experiencing issues with a jerky or choppy image while streaming Sky on your Samsung TV, it might be due to certain default television settings that alter the frames per second of the stream.
How to fix jerky or choppy image on my Samsung TV:
To resolve this problem, we recommend to adjust the picture settings in your TV's menu. Follow the steps below to disable the automatic image enhancement settings on a Samsung Tizen TV.
Adjusting Picture Settings on a Samsung Tizen TV:
Please note: the exact names of menus and options may vary based on your Samsung TV model and software version.
Turn on your Samsung TV and access the main menu.
Navigate to the "Settings" option.
In the settings menu, select "All Settings".
Look for the option related to image or display settings. The exact name may vary, but look for something like "Picture", "Display", or "Picture Options".
Inside the picture menu:
- Ensure that the "Picture Mode" is set to "Standard".
- Then, go to "Expert Settings", select the option for "Picture Clarity Settings" (or "Automatic Picture Help", or "Automatic Picture Enhancement"), and set it to "Disabled" or "Off".
Once you've disabled this option, exit the settings menu and return to the Sky app. Try playing your content again to see if the jerky or choppy image problem persists.
If the issue continues even after following these steps, please contact Sky's technical support or Samsung's customer service for further assistance.
Note: if you can't find the exact options mentioned above in your settings menu, consult your Samsung TV manual or visit the manufacturer's website for specific instructions tailored to your TV model.