Articles in this section

Sky Mobile - How to get & pay your bill

You can find all the information regarding your bill here.
We recommend you pay your bill via direct debit.

 

How to get your bill

The best way to receive your invoice is by email or eBill.

To change the invoice delivery method, log in to My Account (https://my.sky-mobile.ch) and go to the "Bills" menu, then to "Account information > Monthly bill" and click on "Edit".

By email

  • Every month, we send you an email for the billing period just ended. This will give you the total amount due, the due date for payment and payment instructions.
  • You can also find the PDF of your latest bills 24/7 in My Account (https://my.sky-mobile.ch).
  • If you would like to receive your bill by email, please call us on 0800 700 804.

By eBill

If you have a PostFinance or Swiss bank account you can register for eBill to view and print your bills 24/7 from the comfort of your home or, if you are on the move, wherever suits you.

How does eBill work?

To set up eBill

  1. Login: log in to your e-banking or e-finance account.
  2. Activation: activate the eBill function.
  3. Registration: select "Salt Mobile Rue du Caudray 4" from the list of invoicing parties.

By post

  • If you prefer to receive your bill by post, we totally understand.
  • Unfortunately, we will have to charge you for sending your bill by post due to paper and postage costs:
    • CHF 3.95/month for summary bills.
    • CHF 5.–/month for detailed bills.
  • Opting to receive your bill by email or eBill will save money and paper.

 

How to pay your bill

The best way to pay your bill is direct debit or eBill.

By direct debit

  • Direct debit is the simplest and most efficient method of paying your bills. More importantly, this service is free of charge. You no longer have to worry about your payments. The amount due is settled automatically each month. Direct debit can be set up with a bank or PostFinance account.
  • You are always in control: the payments are accessible at any time and can be contested within 30 days. Should you change your mind, direct debit can easily be cancelled.

Note:
The direct debit will be effective from the moment you receive an invoice stating that the amount of the invoice will be debited from your bank or PostFinance account. Until then, please pay your bills as usual.

Registration
Print the authorization form, fill it out and send it to the address indicated.

By eBill

If you have a PostFinance or Swiss bank account you can register for eBill to view and print your bills 24/7 from the comfort of your home or, if you are on the move, wherever suits you.

How does eBill work?

To set up eBill

  1. Login: Log in to your e-banking or e-finance account.
  2. Activation: Activate the eBill function.
  3. Registration: Select "Salt Mobile Rue du Caudray 4" from the list of invoicing parties.

Online payments in My Account

You can pay your bills with no additional cost and at any time through My Account. (https://my.sky-mobile.ch)
The following payment methods are accepted: TWINT, VISA, Mastercard, Diners Club, Postcard, PostFinance, E-finance and Samsung Pay.

You can find more information on TWINT and download it here.

Make a payment via My Account:

  1. Go to My Account - Bills (https://my.sky-mobile.ch).
  2. Click on "Pay now".
  3. Choose "Use another credit card" and click on "next".
  4. Choose your method of payment.
  5. Follow the payment process.

Your bill will be paid immediately.

Online payments are the fastest way to reactivate your line if it has been deactivated.

By e-banking

Log in to your e-banking or e-finance portal and copy and paste the information from your QR-bill:

  • Reference: 0000000000000000000XXXXXXXC (this is an example). The reference number is unique to you and can be used to pay all your Sky Mobile bills.
  • Salt Mobile SA QR-IBAN: CH973000522810925900C
  • Payable to: UBS AG 6300 Zug
  • In favour of: Salt Mobile SA, CH-1020 Renens 1

Please note:

  • Overdue bills: your most recent bill will provide the total amount due and your QR-bill will not specify a payment amount (see example in "your bill explained"). (https://mobile.sky.ch/en/bill-explained)
  • Each bank has a slightly different payment procedure. Instruction guides for the major financial institutions are set out below for your reference. Banks may change their procedures. Therefore, we cannot guarantee the content.

UBS

  • Select "Payments".
  • Enter the Salt Mobile QR-IBAN: CH973000522810925900C
  • Click on "New".
  • Enter the payee: Salt Mobile SA, Rue du Caudray 4, CH-1020 Renens.
  • Enter the required information shown on your bill, namely:
    • the currency, the amount, the due date
    • the reference number
  • Click on "Pay", then confirm your payment.

Credit Suisse

  • Select "Payments and transfers" and then "Pay a bill".
  • Select "QR-bill" and click on "Next".
  • Enter the payee: Salt Mobile SA, Rue du Caudray 4, CH-1020 Renens.
  • Enter the required information shown on your bill, namely:
    • the Salt Mobile QR-IBAN: CH973000522810925900C
    • the amount, the due date, the currency
    • the reference number
  • Click on "Next" and "Send".

PostFinance

  • Select "Payment" and then "Enter payment".
  • Enter the Salt Mobile QR-IBAN: CH973000522810925900C
  • Click on "Domestic payment to CH973000522810925900C".
  • Fill in the company name: Salt Mobile SA.
  • Fill in the reference number.
  • Fill in the amount, the currency, and the due date.
  • Click on "Next" and then on "Send" to confirm your payment.

At the post office

  • Payments can be made in any Swiss Post office.
  • This payment method is only available if you received your bill by post. You should hand in the payment slip at the counter and make your payment.
  • If you received your bill by email, you should use one of our other payment methods (e.g.: by credit card, by e-banking, etc.).
  • Please note that a surcharge fee of CHF 4.45 applies for post office payments, and it will appear on your next bill.