Bill

I cannot find one of my bills. Can I get a copy?

Go to My Account → Bills and view your bills and payment details for free.

To receive additional copies of the bill, please contact us.

An additional copy of the bill costs:

• CHF 4.95 when sent by email (up to 6 bills).
• CHF 9.95 when sent by email (for more than 6 bills).
• CHF 9.95 when sent by post (up to 6 bills).
• CHF 19.95 when sent by post (for more than 6 bills).

Copy of the account statement/account summary with invoice and payment details (dates, amounts, methods, etc.) costs CHF 9.95.

For more information on receiving and paying the bill, visit this page.

Is there a charge for bill delivery?

eBills and bills delivered by email are FREE.

Paper bills delivered monthly by post cost:

• CHF 3.95/month for summary bills.
• CHF 5.-/month for detailed bills.

For more information on receiving and paying the bill, visit this page.

How can I receive and pay my bills?

You will find the various ways of receiving invoices and the payment methods on this page.

You can find all information about the details of your bill on this page.

Payment

I paid my bill late. Will this cost me anything?

Make sure you always pay your bills before the 28th of the month. If you have received a reminder by SMS or by email, go to My Account, consult your bill and pay online. If you pay by automatic direct debit, make sure that your bank or post account has sufficient funds.

If you do not pay by the due date:

• You will receive reminders after a certain period. We will charge you CHF 30.- for each reminder.
• Should we still not have received payment, your connection will be suspended at a certain time. You will be charged CHF 50.- for this process.

Note: Even if your connection has been suspended, we can still send you reminders of CHF 30.- each.

How can I pay my bills?

You can pay via:

• Direct debit
• eBill
• Credit card in My Account
• E-banking
• TWINT
• PostFinance card

More details on How to get & pay your bill.