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Sky Mobile - Contract, customer account and cancellation

Quick access:

 

My customer account

My Account: What is it and why should I use it?

My Account is a free service which can be accessed online via any browser.

It allows you to easily monitor and manage your subscription:

  • Consult your bill;
  • Activate and manage options;
  • Retrieve PIN and PUK codes (unblock SIM card);
  • Manage your profile details (email address, language, bill delivery method, detailed bill);
  • Check your offers;
  • View your usage of data, calls and SMS;
  • Link or unlink one or more Sky Mobile accounts;
  • And much more!

How can I add a Sky Mobile account to my existing customer account?

You can manage all your Sky Mobile accounts in your customer account.

In My Account you can add one or more Sky Mobile accounts to an existing customer account.

  • On the homepage click on the arrow in the upper right corner.
  • Click on «My profile».
  • Then click on «Link an account».

You can link a Sky Mobile account by choosing between the different options.

  • Once the required information has been entered, click on «Validate» or «Request the account linking».

You will receive an email with a link.

  • Click on the link.

Then a page will open.

  • Click on «Authorize»

How can I unlink a Sky Mobile account from my Sky Mobile customer account?

You can unlink one or more Sky Mobile accounts from an existing customer account in My Account.

  • On the homepage click on the arrow in the upper right corner.
  • Click on «My profile».
  • Then click on «Personal Information» and on the account you want to unlink.
  • Then click on «Unlink this account».

How do I set up a Sky Mobile My Account?

Go to My Account > Register and follow the instructions to set up one account for all your Sky Mobile services.

How can I install My Account like an app on my mobile phone?

On an Android smartphone or an iPhone:

  • Open your web browser
  • Go to My Account
  • Create a shortcut to «My Account» on your mobile phone:
    • Android → Click on the browser menu in the upper screen bar (three vertical dots).
    • iPhone → Select the icon «Share» in the middle of the lower screen bar.
  • Select the option «Add to Home Screen».
  • A dialog window will open where you can rename the icon. Then confirm by clicking on «Add».
  • Now the icon displays on your smartphone's home screen. The first time you access from your mobile phone, you will need to enter your login credentials. They will be stored on the browser cookies.

What can I do if I can't log in?

In case of login problems, the easiest solution is to configure a new password if your email address and your password aren't recognized or to create a new account if your email address isn’t registered in our system.

I am unable to create an account, what can I do?

To identify yourself, use the identification method that is most suitable for your situation: the phone number associated with your Sky Mobile account (if you have several phone numbers, you can use any one), your Sky Mobile contract number, your Sky Mobile billing account number. If you encounter an error during the data identification, try again with another method.

If the email address isn't accepted, use the «Forgot your password?» function.

If your email address is already used with a customer account that doesn't contain all your Sky Mobile accounts, please contact our Contact Center.

How can I reset my password?

  1. Go to My Account → My profile → Login information.
  2. First enter your current password, then your new password.
  3. You can't log in to your customer account because you forgot your password? Don't worry! Simply use the «Forgot your password?» function on the login page.

How can I change my email address used to connect to My Account?

  1. Go to My Account → My profile → Login information.
  2. Click on the «Edit» button (pencil symbol) next to «Account email».
    • Enter the new email address in both fields.
    • Click on «Validate».
    • Click on the validation link you will receive on your new email address.
    • Check your spam folder if you still have not received an email a few minutes after submitting your change request.
  3. The change is effective the next time you log in to My Account.

 

Transfer and termination

I would like to change the owner of my contract. How should I proceed?

Please note that a contract transfer request can only be submitted in the Salt Stores.

  1. Visit a Salt Store together with the future owner (must be an adult).
  2. Bring a valid identification document (both current and future owner).
  3. Fill out and sign the "Change of ownership of mobile number (Private to Private)" form, which will be given to you on site.
  4. Make sure to provide all the required information and to pay your overdue balance (if any) to avoid delays.
  5. The change of ownership can take up to 4 weeks.
  6. A fee of CHF 49.95 will be applied to the new contract owner when the change is complete.

Attention: Only requests submitted in the Salt Stores will be processed.

How to cancel my subscription?

Your satisfaction is our priority, that's why we're sad that you want to leave us. We hope that we can convince you to stay with Sky Mobile. Have you already seen your personal loyalty offer? You can find more information on it in My Account, in our Salt Stores or by calling our free hotline on 0800 780 794.

If you still want to cancel your subscription, you can do it easily and quickly via our hotline. Our sales advisors will explain the next steps to you and, if necessary, how to transfer your phone number.

You can also send us the cancellation request by mail.

 

Modification

How can I change my address in My Account?

  1. Go to My Account, → My profile → Personal information.
  2. Click on the «Edit button» (pencil symbol) next to «Address».
  3. Fill out the fields, then click on «Validate».

How can I change my correspondence language?

  1. Go to My Account (https://my.sky-mobile.ch) → My profile → Personal information.
  2. Click on the «Edit» button (pencil symbol) next to «Language».
  3. Choose you preferred language in the drop-down list.
  4. Click on «Validate».

How can I change the email address where I receive offers from Sky Mobile?

  1. Go to My Account → My profile → Personal information.
  2. Scroll down and locate the section «Email for receipt of offers».
  3. Click on the «Edit» button (pencil symbol).
  4. Fill out the field, then click on «Validate».

 

Copy

I misplaced one of my documents. How much does it cost to get a copy?

Any copy of a document (except bill copies) costs CHF 9.95.
For bill copies, see section: Is there a charge for invoice delivery?

 

Contract renewal

How can I find out when I am entitled to a renewal offer?

In My Account, click on «Offers & Renewal».