Sky Switzerland SA (“Sky”) offers its customers a variety of services, the applicable terms for each are detailed below:
General terms and conditions for Sky Sport, Sky Show and Sky Store
1. Services
1.1 Sky Sport® / Sky Show® / Sky Store® (the "Service") are sports and entertainment content services provided by Sky to people located of Switzerland and Liechtenstein. Each Service is available via supported internet-enabled devices (a list of compatible devices is available on the website www.sky.ch). To access the Sky Sport® or Sky Show® Service, the user must first enter into a subscription. For Sky Sport® only monthly subscriptions are available. For Sky Show® only yearly and monthly subscriptions are available. Regarding the sub-subscriptions related to third parties (MySports, blue Sport) their commercial offers (Monthly Pass with or without commitment, events pass), their Terms & Conditions as well as their tarifications apply. For Sky Store®, the user orders “a la carte” without subscription. Each Service may offer customers individual packages at different subscription fees.
1.2 The content of the Service is the sole discretion of Sky, as long as the overall character of the Service is maintained. Should a change of Service be necessary for legal or technical reasons, Sky will inform the customer as soon as possible. The customer is entitled to terminate the subscription contract on the date of the change.
1.3 Sky is not responsible for the editorial content provided by the Service when provided by third parties. The content of the Service and the sports channels and packages may vary depending on the season or the availability of the respective programs, for which Sky accepts no responsibility.
1.4 By default, the content of the Service is provided in HD quality. Since the quality automatically adapts to the performance of the user's internet connection (using so-called adaptive streaming technology), Sky cannot guarantee output in HD on the user's device.
2 Use requirements
2.1 Internet connection
To use the Service the customer needs a stable Internet connection. The customer is responsible for ensuring sufficient and constant data transmission. Connection costs must be paid for by the user.
2.2 System requirements / terminals
Sky allows the registration of up to four different devices per customer account for its Service. The registration of the device takes place with each connection to the Service. It is up to the user to deactivate devices that are no longer in use which can be done in the customer account (accessible on www.sky.ch). The content of Sky Show® can be used simultaneously on a maximum of either two or four registered devices depending upon the type of subscription selected. The same content of Sky Sport® cannot be consumed simultaneously if you’re not located at the same household. However if the contents are different, you can consume it at two various locations. The content of Sky Store® can be used simultaneously on a maximum of up to two registered devices.
2.3 Registration and minimum age
Only persons of legal age who are located in Switzerland or Liechtenstein are entitled to subscribe to the Service. Prior to each use, it is necessary to enter the customer number or e-mail address as well as the password that the customer created during the registration process. For security and privacy reasons, the customer is advised to change their password regularly on the website www.sky.ch. Under no circumstances may the password be disclosed to third parties.
2.4 Access restrictions
Sky may restrict access to the Service if the security of the system, the maintenance of the system or the integrity of the system are compromised.
3 Obligations of the customer
3.1 The contents of the Service are legally protected, in particular by copyright and ancillary copyright. The contents may only be used for the purposes expressly permitted in these conditions and are intended exclusively for private use and may not be shared with individuals outside your household. In particular, the content may not be copied, published or made accessible to third parties in any way (e.g. with the help of streaming systems). In addition, the content may not be used commercially in any way.
3.2 Sky reserves the right to take legal action against breaches of contractual agreements, in particular those of 3.1. Unauthorized sharing of content through a peer-to-peer network, publication, downloading or otherwise distributing content and / or supporting such acts is expressly prohibited and may result in claims for damages by Sky. In the event that the customer passes on login data to third parties (for example in the restaurants, pubs, clubs or hotels sector), Sky is entitled to charge the customer a contractual penalty. This contractual penalty consists of the double annual subscription fee for commercial use and can amount to a maximum of CHF 10,000.00. The customer is in this regard entitled to prove that the misuse took place over a shorter period than the estimated annual period. In this case, the penalty will be the pro-rated double subscription fee for the period of misuse. Sky reserves the right to assert claims for damages exceeding the contractual penalty. Furthermore, Sky reserves the right to take civil and criminal action against persons who have used the Services without authorization.
3.3 Local Use
The content may only be used by people located within the territory, of the Swiss Confederation and the Principality of Liechtenstein.
3.4 Encryption
All content is encrypted and provided with digital rights management (DRM), so that a digital license is required for its use. The customer acknowledges that use is made in accordance with these license terms and that the technology required to receive the programs is installed. The use of the Service is therefore limited to the devices that are compatible with this access technology. Customer is solely responsible for its hardware, its compatibility and scalability for the DRM used by Sky.
3.5 Child protection
The customer is obliged and guarantees to take appropriate measures to ensure that no minors can access to inappropriate content. In particular, he must protect his login information accordingly.
3.6 Personal data
The customer must inform customer care without delay of any changes to their personal information (e.g. payment details, address, e-mail address and telephone number) supplied in connection with the Service.
4 Payment arrangements
4.1 The fee for the subscription “Event Pass” is charged upon conclusion of the contract and is payable immediately. The subscription to the “Event Pass” ends when the selected event is ended, and neither will automatically renew.
4.2 The fees for the subscription "Monthly Pass" are initially charged at the time of concluding the contract with the payment method chosen by the customer, and this is the start date for the pass. The fees for the subscriptions to the Service will be billed at the specific payment date indicated on the named page (“My account – Renewal infos”). The subscription automatically renews and the subscription fee is automatically charged (for the following month) using the payment method chosen by the customer. It is the sole responsibility of the customer to keep the information regarding his payment methods current. In case of an inability to obtain the payment on the scheduled renewal date, this date is subject to change.
4.3 The fees for the subscription "Yearly Pass" are charged at time of concluding the contract with the payment method chosen by the customer, and this is the start date for the pass. The Yearly Pass automatically reconduct for one year. If the costumer does not want to reconduct their Yearly Pass, they may unsubscribed via his personal account on www.sky.ch (“My Account”) before the renewal date. It is the sole responsibility of the customer to keep their payment information up to date. 4.4 In the event that payment transactions cannot be carried out due to invalid payment data, the subscription will be suspended with immediate effect and the visual entitlement withdrawn until the customer provides valid payment data.
4.5 For Sky Store®, payment for access to content is due before any permission to access the content will be given. In case of rental, the duration of viewing of the title is specified for each title at the time of acceptance by the Customer, it is usually 48 hours from the order. In case of purchase, the title is accessible for a period of at least five years from the order.
4.6 Sky offers the customer various payment methods, in particular payment by credit card and PostFinance Card, Swisscom Natel Pay, Swisscom Pay. Sky is free to add new payment methods.
5 Disruptions / Liability / Content removal
5.1 Sky shall only be liable for unscheduled issues with, or disruptions to, the Service (“Unavailability”), to the extent the Unavailability is material. Periods of Unavailability that amount to 60 hours per calendar year or less (i.e. 5 hours per calendar month) and interruptions of 24 hours or less will be considered to be immaterial, irrespective of the total number of interruptions in the respective calendar year. In no event shall Sky be liable for Unavailability caused by customer failing to comply with its obligations under Section 2.1 and 2.2.
5.2 Any period of downtime caused by Sky performing regular Service maintenance or software updates shall not be treated as Unavailability.
5.3 Sky is liable without limitation for its own intentional acts and gross negligence. For simple negligence Sky is liable - except in case of injury to life, limb or health - only if material contractual obligations, the fulfillment of which is of particular importance for the purpose of the contract, are violated and limited to the contractually foreseeable damage. However, the above limitations or exclusions of liability do not apply to statutory mandatory strict liability (e.g. according to product liability law). The above limitations of liability also apply to employees, directors, and subcontractors of Sky.
5.4 Sky shall be permitted to withdraw certain content at any time on notice to customer and without liability to the extent it is required to do so by its content licensors.
6 Data protection
6.1 All information on data protection can be viewed on the website www.sky.ch under the link "Privacy Policy".
7 Contract duration / termination
7.1 The contract begins on the day the contract is concluded. The Parties shall be entitled to terminate the Yearly/Monthly Pass subscription with effect from the last day of the current subscription year/month (as applicable). Termination may only take place on the website www.sky.ch in the "My Account" section. If no party terminates, the contract will automatically renew.
7.2 Sky is not responsible for disruptions or interruptions of the owed Services due to force majeure, e.g. for circumstances beyond the control of Sky (such as fires, earthquakes, pandemics, other natural disasters and telecommunications failure).
8 Transfer of rights to third parties
8.1 The customer may not transfer its rights or obligations under the subscription agreement to third parties without the permission of Sky. Sky is entitled to transfer the payment claims against the customer as well as all rights and obligations from the subscription contract to third parties without the customer's consent. In case of transfer of all rights and obligations, Sky will inform the customer 4 weeks in advance. The customer is entitled to terminate the subscription agreement at the time the transfer is effective.
9 Price adjustment
9.1 Sky may increase the subscriptions fees (Price Increase). Sky will notice the Customer about the price increase 6 weeks before the effective date. In the context of this notification, Sky points out the termination right, the notice period and the consequences of a termination not transmitted in time.
9.2 If the price increase is higher than 10% of the previous fees, the costumer has the right to terminate the contract of subscription directly on the website www.sky.ch (“My Account”). In the case of increases in partner offers (i.e. MySports, blue Sport) with a commitment period, a termination in text form must be sent at any time after receipt of the notification of the increase. The termination will be effective when the price increase takes place. The termination right only works for the product with the price increase. If the product affected by the price increase is a prerequisite for another product, the termination also applies to that product. If the customer does not cancel or does not do so in a timely manner, the subscription will continue from the date indicated in the notification and according to the new subscription fees.
9.3 Regardless of the provisions 9.1 and 9.2, Sky is entitled to adjust the subscription fees accordingly in case of increase or reduction of VAT.
10 Amendments to these terms and conditions:
Sky may amend these Terms on 4 weeks’ notice if the change is reasonable for the customer taking into account the interests of Sky. The right of amendment does not apply to essential provisions of the contractual relationship, in particular the nature and scope of the agreed mutual benefits and the term. If the customer does not object to the change within the period set by Sky, the change is considered approved.
11 Miscellaneous
These Terms are governed by Swiss law, and will not affect any mandatory customer rights under Swiss law. The courts of Zurich will have exclusive jurisdiction to hear any disputes relating to these Terms. If any Terms are found to be invalid, illegal or unenforceable then they shall be severed and the remaining provisions apply with full force and effect.
General terms and conditions for Sky Fiber
1 Services
1.1 The Sky Fiber service ("Service") is a fiber internet service provided by Sky to residents of Switzerland only. We do not offer the Service to residents of Liechtenstein. To access the Service, the customer (“customer” or “you”) must first enter into a monthly recurring subscription with Sky, with a 12 month minimum contract duration, and pay the associated charges. To subscribe you will need to log in to your Sky account, or create one.
1.2 Sky is not responsible for the use of the Service by customers or the content transmitted over the Service.
1.3 The Service is provided using third party partners, and does not include any voice or wireless services.
2 Subscription requirements
2.1 You can only subscribe to the Service if its available at the installation address. As part of the order fulfilment process we, or our service partner, may need to visit your building to ensure it has a functioning installation socket. The Service is only available at the subscribed address. If you move house you must notify us through your Sky account and we will need to check whether it is available at your new address.
If you have an existing fiber or broadband subscription then you will be solely responsible for terminating it with the relevant provider, and we do not offer a handover or transition service.
2.2 Registration and minimum age
Only persons of legal age who reside in Switzerland are entitled to subscribe to the Service.
2.3 Hardware
Once you subscribe, we will send you a welcome pack, installation instructions and two devices (an Optical Network Terminal (ONT) and a WiFi router) for you to self-install before you can use the Service. You are responsible for ensuring these devices have a power supply.
You own the WiFi router, and at the end of your subscription are responsible for uninstalling it, but do not need to return it to us, and you can reuse it or should recycle or legally dispose of it. Sky retains ownership of the ONT device, you will need to look after it, and return it to our service partner’s notified address within thirty (30) days of the end of your subscription. Sky will provide you with a return shipping label by email.
Sky has the right to access the ONT device remotely at any time to configure, maintain or optimize the Service, and view, modify, update or delete technical data or software.
2.4 Help and Service restrictions
If you have an issue with the Service then please contact us at: https://support.sky.ch/. We may rely on our service partner for complex issues, and will provide their contact details in specific cases.
Sky may interrupt or restrict access to the Service for maintenance, or if the security or the integrity of the Service is compromised. You will not be able to use the Service during a power failure.
3 Customer obligations
3.1 The Service may only be used for legally permitted purposes, is intended exclusively for private use, and may not be shared with individuals outside your household. The Service may not be used commercially or for a business. You must comply with our Fair Use Policy (attached as an Appendix to these terms).
3.2 Sky reserves the right to take legal action against breaches of these terms. Illegal activities, and supporting such acts, is expressly prohibited and may result in claims for damages by Sky.
In case of breach Sky is entitled to suspend or cancel the Services, and seek damages for the losses it suffers in connection with your breach. Furthermore, Sky reserves the right to take civil and criminal action against persons who have used the Services without authorization.
3.3 Local Use: Only residents of Switzerland can subscribe to the Service. If you intend to move house then you must let know in advance via your Sky account.
There is a fee for moving to another address where the service is available and you continue with your subscription. If during the first 12 months of your subscription, you move to an address in Switzerland where the service is not available, or outside of Switzerland (where we cannot provide the Service) then no early termination fee is payable.
3.4 Security: Customer is solely responsible for the hardware and devices it connects to the Service and ensuring they are secure and able to do so.
3.5 Child protection: Customer is obliged, and guarantees, to take appropriate measures to ensure that no minors access inappropriate content.
4 Payment arrangements
4.1 When you place your order the applicable Service activation fee will be charged.
4.2 Fees for the Service are due monthly in advance. The first month’s fee will be payable on the Service activation date and each monthly fee thereafter will be payable in advance on the monthly anniversary of that date (each being an “Anniversary Date”) for the following month. The subscription will last for an initial period of 12 months from your Service activation date, and then continue monthly until terminated.
4.3 If you have an active Sky Show or Sky Sport streaming service subscription on the Anniversary Date then you will receive any Service fee discount that we offer to subscribers of those other services. If you do not have an active subscription to Sky Show or Sky Sport on an Anniversary Date then you will not be entitled to receive the discount.
4.4 The monthly subscription fee and any other charges due will be taken using your selected payment method. It is your sole responsibility to keep the information relating to payment methods up to date and current. If payment transactions cannot be carried out due to invalid payment details, we will send you a reminder and if it remains unpaid then we shall be entitled to suspend the Service until you provide valid payment details. If amounts remain unpaid, then we shall be entitled to terminate your Service subscription.
4.5 Sky offers customers various payment methods, in particular payment by Twint, credit card, debit card, Post Finance Card and operator billing. Sky may add new payment methods.
5 Service Disruptions / Liability / Withdrawal
5.1 The Service allows you to access the internet, but we cannot guarantee minimum speeds or bandwidth. Any transmission speeds we specify are maximum performance capabilities only and not guaranteed. We cannot guarantee that any data or information exchanged via the internet (e.g. e-mails) will be delivered. We will not be liable for unscheduled issues with, or disruptions to, the Service or for unavailability caused by your failure to comply with your obligations.
5.2 Any period of downtime caused by Sky performing regular Service maintenance or software updates shall not be treated as unavailability. We will try to carry out maintenance and software updates during low customer-use periods.
5.3 We will provide the Service with due care, but are not responsible for disruptions or interruptions of the Services due to circumstances beyond our control (including fires, earthquakes, pandemics, natural disasters and telecommunications failure).
5.4 Sky is liable without limitation for its own intentional acts and gross negligence. For simple negligence Sky is liable - except in case of injury to life, limb or health - only if material contractual obligations, the fulfilment of which is of particular importance for the purpose of the contract, are violated and limited to the contractually typical and foreseeable damage. We are not liable for any indirect or consequential losses, lost profit or loss of, or use of, data in connection with the Service. However, the above limitations or exclusions of liability do not apply to statutory mandatory strict liability (e.g. according to product liability law). The above limitations of liability also apply to employees, directors and subcontractors of Sky.
5.5 Sky shall be permitted to cease to offer the Service at any time on notice to customer and without liability to the extent it is unable to continue to provide the Service (including for instance where its partners cannot do so for any reason).
6 Personal Information and data protection
6.1 All information on data protection can be viewed on the website www.sky.ch under the link "Privacy Policy".
6.2 You must notify Sky without delay of any changes to your personal information via your Sky account (e.g. payment details, address, e-mail address and telephone number) supplied in connection with the Service.
7 Contract duration / termination
7.1 Our contract begins on the day the contract is concluded and runs until you terminate it via your Sky account. You may terminate at any time on www.sky.ch in the "My Account" section by giving us notice expiring on the following calendar month’s Anniversary Date (e.g. if you terminate in May your notice takes effect on your June Anniversary Date). If you terminate the Service with effect before the first 12-month anniversary of your Service activation date then you must pay an early termination fee equal to 100 CHF (“early termination fee”).
8 Transfer of rights to third parties
8.1 The customer may not transfer its rights or obligations under the subscription to third parties without the permission of Sky. Sky is entitled to transfer payment claims against the customer as well as all rights and obligations from the subscription to third parties without the customer's consent. In case of transfer of all rights and obligations, Sky will inform the customer 4 weeks in advance. The customer is entitled to terminate the subscription agreement at the time the transfer is effective.
9 Price adjustment
9.1 Sky may, at its reasonable discretion, adjust the monthly fees agreed with the customer subject to the following provisions if the total cost of the subscription changes due to circumstances occurring after the conclusion of the contract, were unpredictable and not at the discretion of Sky. The total cost of the subscription consists of the following elements: fiber line charges, hardware and delivery costs, fees for technical services, customer service and other costs of sale, general administrative costs.
9.2 Sky may increase the monthly fees ("price increase") if and to the extent that the total cost of the subscription increases once per calendar year. Sky will notify the customer about any price increase at least six weeks before it comes into force.
9.3 If a price increase is more than 10% of the monthly fees applicable up to the time of the increase, the customer is entitled to terminate the subscription at any time upon receipt of the notice of increase with effect from the date of entry into force of the increase. The right of termination only applies to the service affected by the price increase. If the customer does not terminate or fails to do so on time, the subscription will continue at the time specified in the notification with the new monthly fees.
9.4 Irrespective of terms 9.1 to 9.3, Sky is entitled to adjust the monthly fees accordingly in case of an increase or reduction in VAT.
10 Amendments
Sky may amend these General Terms and Conditions on 4 weeks’ notice if the change is reasonable for the customer taking into account the interests of Sky. The right of amendment does not apply to essential provisions of the contractual relationship, in particular the nature and scope of the agreed mutual benefits and the term. If the customer does not object to the change within the period set by Sky, the change is considered approved. Sky informs the customer in the change notice of this fact.
Appendix
Sky Fiber - Fair Use Policy
Introduction
This Fair Use Policy ("Policy") is designed to ensure that all our customers receive a fast and reliable broadband service. By using our fiber broadband services, you agree to comply with it. This Policy is intended to ensure that all customers can enjoy the benefits of our services.
Acceptable Use
Our fiber broadband services are intended for lawful and reasonable use. You must not use the service to:
- Engage in any illegal activities.
- Send, receive, store, distribute, transmit, post, upload, or download any materials or data that:
- Violate any laws or regulations.
- Are defamatory, offensive, abusive, indecent, obscene, or constitute harassment.
- Are harmful to minors or children.
- Promote or encourage illegal or socially unacceptable or irresponsible behavior.
- Infringe any third-party rights, including intellectual property rights.
- Have any fraudulent purpose or effect.
- Impersonate another person or misrepresent yourself.
- Damage our reputation or that of our partners.
Network Security
You must not use the service to violate the security of our network or any third party's computer, system, or network. This includes, but is not limited to:
- Unauthorized access to or use of data, systems, or networks.
- Unauthorized monitoring of data or traffic on any network or system.
- Interference with any user, host, system, or network.
Data Usage
Our fiber broadband services offer unlimited access to data. However, customers share a certain amount of bandwidth, which can suffer constraints during high-use periods. We therefore ask our customers to use the services within reasonable limits to ensure good network availability and help us to continue to offer unlimited services at a reasonable price.
Personal Use
The services are intended for personal, household use and must not be resold or transferred to third parties (whether for a fee or free of charge).
Excessive Use
If we determine excessive use, which is likely to cause network capacity or performance issues, we may take appropriate measures, including:
- Deprioritization of your traffic.
- Temporary suspension of your service.
- Restriction on the provision of your service.
We reserve the right to take further measures at the network level and to establish specific priorities to maintain stable network availability.
Monitoring and Enforcement
We reserve the right to monitor your use of the service to ensure compliance with this Policy. If we determine that you have violated it, we may take any action we deem appropriate, including:
- Issuing a warning.
- Suspending or terminating your service.
- Taking legal action.
Changes to the Policy
We may update this Policy from time to time. Any changes will be posted on our website, and your continued use of the service constitutes acceptance of the updated Policy.
Contact Us
If you have any questions about this Policy, please contact the Sky customer service team.
General terms and conditions for Sky Mobile
Sky Switzerland acts as a marketing agent for our partner Salt Mobile SA (“Salt”) in connection with the Sky Mobile offering.
If you sign up for Sky Mobile, you are contracting with Salt, you will be redirected to their website and you must agree to their terms and conditions: Sky Mobile - Legal: General Term and Conditions.
Sky Switzerland is not responsible for the SIM cards or services Salt provides (or related acts and omissions). You must pay Salt any applicable fees and charges (plus applicable taxes) and may terminate your Sky Mobile subscription in accordance with the Salt Terms.
If you have an active Sky Show or Sky Sport streaming service subscription then you will receive any Sky Mobile fee discount that we offer to subscribers of those other services. If you do not have an active subscription to Sky Show or Sky Sport on a Sky Mobile invoicing date then you will not be entitled to receive this discount.
All information on data protection can be viewed on the website under the link Privacy Policy