FAQ - Sky
Getting started
- How it works
- How to Connect to the Sky App on My Smart TV?
- How to create an account from a mobile device?
- Sky Show - All about the Sky Show subscriptions
- Sky Sport - Prices and content of subscriptions
- Sky Sport - Everything about blue Sport
Watching Sky
- How many video streams can I watch with my account at the same time?
- Can I access Sky.ch when I am abroad?
- How to change audio or subtitles language of a stream?
- Sky Show & Store - Download to go
- Sky Sport - How to enjoy UHD?
- Sky Show - How to enjoy UHD?
Account & payment
- Which payment methods can I use?
- Can I create a single Sky account to use Sky Sport, Sky Show or Sky Store?
- Find out how to update your payment methods
- How can I cancel my subscription?
- Sky Store - How to redeem a VOD Promo Code?
- How can I cancel my subscription when I have activated the subscription via iPhone / iPad?
Supported devices
Content catalog
- Sky Sport - Which languages are available for commentaries?
- Sky Sport - Which sports can I watch with English commentaries?
- Why are the offerings from Sky in Germany/Austria/UK different to the Sky App in Switzerland?
- Sky Show - Why do some titles on Sky Show disappear?
- Sky Sport - Ice Hockey in Switzerland: National League and Swiss League
- Paramount+ and Sky Show?
Troubleshooting
- What happens if my account is already connected to 4 devices?
- I receive the error message "Your Sky account has reached the limit of simultaneous video streams"
- What to do if you forget your password?
- What can I do if I have issues streaming?
- Why is the video quality limited on Android OS (TV and mobile) and from the Sky.ch website?
- Sky Sport - How to add a Sky Sport pass from a mobile?