FAQ - Sky
Getting started
- How it works
- How to connect my Smart TV
- How to create an account from a mobile device?
- Sky Sport - Everything about Sky Sport subscriptions
- Sky Sport - Everything about blue Sports
- Sky Sport - Everything about MySports
Watching Sky
- How many video streams can I watch with my account at the same time?
- Can I access Sky.ch when I am abroad?
- How can I change the audio language of a stream?
- Sky Show & Store - Download to go
- Sky Sport - How to enjoy UHD?
- Sky Show - How to enjoy UHD?
Account & payment
- Sky Sport - How can I purchase a Match Pass?
- Which payment methods can I use?
- Can I create a single Sky account to use Sky Sport, Sky Show or Sky Store?
- Find out how to update your payment methods
- How can I cancel my subscription?
- How can I cancel my subscription when I have activated the subscription via iPhone / iPad?
Supported devices
Content catalog
- Sky Sport - Which languages are available for commentaries?
- Sky Show - Is 5.1 available?
- Sky Sport - Which sports can I watch with English commentaries?
- Why are the offerings from Sky in Germany/Austria/UK different to the Sky App in Switzerland?
- Sky Show - Why do some titles on Sky Show disappear?
- Paramount+ and Sky Show?
Troubleshooting
- What happens if my account is already connected to 4 devices?
- I receive the error message "Your Sky account has reached the limit of simultaneous video streams"
- What can I do if I have issues streaming?
- Sky TV-Stick - How can I download other applications to my Sky TV-Stick?
- What to do if you forget your password?
- Sky Sport - How to add a Sky Sport pass from a mobile?