In case you have forgotten your password, use the "Forgot your password?" link.
You then have 2 options to reset your password:
- Receive a link by email: use the email address you use as your login on the Sky app.
N.B.: it may take several minutes to send the email. - Receive a link by SMS.
N.B.: to do this, you must have previously entered your mobile number in your Sky customer account, otherwise the system will not be able to identify your account, and you will not receive the SMS.